Hang Up's, Disconnected and Missed Calls Procedure

Hang Up's, Disconnected and Missed Calls Procedure

I.
Hang Up's
* When the recording is hang-up please make sure to send a follow-up SMS to the client.
Template:
Hi, good day thank you for calling GET Global Executive Transportation. This is Julie/ Maria and i will be glad to assist you. would you be available for a callback?

II.
Disconnected Call
*Make to call the client back.
*If you are not able to reach the customer back. Please send a follow-up SMS.
Template:
Hi (Name), this is Maria/ Julie your Booking Manager from GET Global. I apologize that the call was disconnected. What time will you be available for a callback? 

III.
Missed Calls:
*Make sure to make a callback.
*If ever you were not able to reach the customer back, please send a follow-up SMS message.
Template:
Hi, good day! I apologize for missing your call. We are currently receiving High Volume of calls. This is Maria/ Julie and how can assist you today?

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